Frequently Asked Questions (FAQ)
1. What is MORELET, and what does it offer?
MORELET is a luxury brand dedicated to timeless leather goods rooted in craftsmanship, traceability, and discretion. We offer handbags, wallets, cardholders, travel bags, backpacks, and lifestyle pieces crafted with Mexican crocodile leather and full-grain calf leather.
2. What materials are used in MORELET products?
Our products are made from certified Crocodylus moreletii leather—exclusive to Mexico—and premium full-grain calfskin and french chèvre. Our crocodile hides are ethically sourced, soft, and refined, with unique natural patterns. All materials meet international conservation standards and are fully traceable.
3. How should I care for my MORELET leather product?
To maintain its beauty over time:
- Store in its original dust bag, away from heat and sunlight.
- Avoid water, humidity, makeup, and alcohol-based substances.
- Clean gently with a dry cloth.
- Use neutral leather conditioner (especially for exotic skins).
- For stains or long-term maintenance, consult a leather care specialist.
4. Where are MORELET products manufactured?
All products are designed and handmade in Mexico, by expert artisans. Selected elements may be sourced from Europe.
5. Does MORELET offer international shipping?
Yes. We ship to Mexico, the United States, and Canada. Shipping options and costs are displayed at checkout.
We are continually working to expand our shipping destinations. For inquiries about shipping to other countries, please contact us at contacto@andreamorelet.com.
6. What are the shipping costs and delivery times?
Orders are shipped via DHL Express:
- Mexico: 1–2 business days
-
USA & Canada: 2–3 business days
MORELET absorbs import duties for U.S. customers. However, buyers are responsible for any local taxes or delivery charges.
7. How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can track it through DHL’s website. For help, reach us at contacto@andreamorelet.com
8. What is MORELET’s return and exchange policy?
Returns or exchanges are accepted within 14 days of delivery for eligible products. Items must be unused and in original packaging.
Not eligible for return:
- Personalized/custom products
- Crocodile leather products (due to CITES regulations)
Return shipping costs are covered by the client.
9. How can I contact MORELET’s customer service?
Our concierge team is available via:
📩 contacto@andreamorelet.com
📱 WhatsApp (via website chat icon)
Response time: within 24 business hours.
10. Is it safe to shop at andreamorelet.com? What payment methods are accepted?
Yes. Our store is secured with SSL encryption and industry-standard security. We accept:
- PayPal
- Credit/debit cards
-
OpenPay (MXN only)
Your payment details are encrypted and never stored on our servers.
11. What are MORELET’s sustainability practices?
We prioritize sustainable luxury by using traceable crocodile hides from certified Mexican farms operating under CITES guidelines and monitored by ICFA. We design timeless pieces with durable construction to reduce overproduction and waste.
12. What certifications guarantee the ethical sourcing of your leathers?
Our crocodile leather is certified under CITES and sourced only from licensed farms that are members of the International Crocodilian Farmers Association (ICFA). These farms comply with strict conservation, animal welfare, and traceability standards.
13. Are there legal considerations when purchasing exotic leather items?
Yes. Crocodile leather is regulated under the CITES international agreement. MORELET ensures all required documentation for export. Customers must verify and comply with local import restrictions, especially outside of North America.
14. How does MORELET contribute to wildlife conservation?
By sourcing from certified crocodile farms, MORELET directly supports conservation, habitat restoration, and the reduction of illegal trade. Ethical farming creates incentives to preserve ecosystems and funds local environmental programs.
15. How does MORELET protect my personal information?
Your privacy is protected under our Privacy Policy. All customer data is handled with strict confidentiality and is never sold or shared. Payments are processed through secure platforms, and you can request data removal at any time.
16. Are exotic leathers harmful to biodiversity?
On the contrary. According to ICFA and CITES, regulated farming of exotic species supports biodiversity by discouraging poaching, protecting natural habitats, and funding conservation research. Sustainable exotic leather is a responsible luxury, not a threat.
Last updated April 9, 2025